Feedback & Roadmaps
Collect, triage, and act on product feedback.
Boards & portal
Organize feedback with boardsCreate boards, set who can view, vote, comment, and post on each one, add per-board moderation rules, and import or export a board's posts.
6 min readCustomize your portalCustomize your portal's theme, colors, fonts, custom CSS, navigation tabs, and the welcome message on the portal home, with a live preview.
5 min readCustomize the portal homeGreet visitors with a customizable welcome card above the post list.
2 min readInbox & triage
Triage feedback in the inboxFilter, sort, and triage feedback in the Feedback area: change statuses, reply or add internal notes, set ETAs, assign owners, merge duplicates, and restore deleted posts.
8 min readTrack progress with statusesUse the default statuses or create your own, choose which ones become roadmap columns, and explain status changes to the people who follow a post.
4 min readCategorize posts with tagsCreate portal or internal tags, apply them to posts, and filter feedback by tag across boards and statuses.
3 min readModerationHold posts and comments for review, catch images and links, control anonymous interaction, set per-board overrides, and approve or reject items in the queue.
4 min readSearch across feedbackFind posts with full-text search in the Feedback area and on your portal, and combine search with filters and saved views.
3 min readReview AI duplicate suggestionsHow Quackback uses AI to find duplicate posts, where to review merge suggestions, and how to merge, dismiss, or undo a merge.
3 min readRoadmap & changelog
Build a public roadmapCreate roadmaps that fill themselves from post status, board, tags, and ETA, choose status columns or date periods, and control who can see each one.
4 min readShare updates with changelogWrite, schedule, and publish changelog entries, link shipped feedback, organize entries with labels, and manage visibility and subscriber emails.
4 min readAnnounce a changelog entryEvery way a published changelog entry reaches people: subscriber emails, in-app notifications, the widget Changelog tab, opening it from your app, Slack, and webhooks.
3 min readUsers, segments & analytics
Measure feedback with analyticsUnderstand the Analytics dashboard: overview, visitors, feedback, support, Quinn, changelog, and user metrics, and the time periods you can choose.
4 min readGroup users with segmentsCreate manual or rule-based segments from user, account, activity, and company data, and use them to filter feedback and control access.
6 min readTrack visitor analyticsHow Quackback counts portal and widget visitors without cookies, what the Visitors dashboard shows, and how visitor privacy is protected.
2 min readManage portal usersFind, filter, and manage the people who give you feedback: user profiles, leads, segments, blocking and removing users, and portal invitations.
6 min readManage companiesBrowse the company directory, edit company profiles, define custom company attributes, and target companies with segments.
2 min readImport & export
Import and export dataImport posts from a CSV template with a preview, export a board as CSV, and export your whole workspace as a ZIP.
7 min readMigrate from another toolA step-by-step playbook for moving feedback from another tool or a spreadsheet into Quackback, from mapping columns to switching off the old tool.
6 min readMove data between workspacesHow to move data from one Quackback workspace to another: what the workspace export contains, what can be imported today, and how.
4 min read