Measure feedback with analytics
Track feedback volume, engagement, and response times to make data-driven product decisions.
Stop guessing what's working. The analytics dashboard shows you how feedback flows through your workspace, where users engage most, and how quickly your team responds.
Overview
Access analytics from Admin > Analytics in the sidebar. The dashboard has a left sidebar for switching between sections and a top bar for selecting the time period.
Sections
Section | What it shows |
|---|---|
Overview | Summary cards with key metrics, activity chart |
Feedback | Volume over time, breakdown by board and status |
Changelog | Changelog entry performance |
Users | Top contributors, active voters |
Time periods
Select a preset range from the top bar:
Preset | Period |
|---|---|
7 days | Previous week |
30 days | Previous month |
90 days | Previous quarter |
12 months | Previous year |
Click a metric card to see its trend in the main chart area.
Feedback volume
The volume chart shows how many posts your workspace receives over time. Toggle between daily, weekly, and monthly views to spot trends.
Volume by board
Break down volume by board to see which areas of your product generate the most feedback. A proportional bar list shows each board's share of total volume.
Volume by status
A donut chart shows how posts are distributed across statuses. Hover over segments to see exact counts and percentages.
Tip: A growing backlog of "Open" posts is normal as your user base grows. Focus on the ratio of new posts to triaged posts rather than the absolute count.
User engagement
Understand who's participating and how actively.
Active voters
Track the number of unique users who voted in the selected period. A rising voter count indicates growing community involvement.
Top contributors
A ranked list of users by total activity — posts submitted, votes cast, and comments left. Use this to identify your most engaged users.
Comment activity
See comment volume over time, split by:
- User comments — feedback from portal users
- Team replies — responses from your team members
- Internal notes — private comments between team members
Tip: The ratio of team replies to user comments is a good proxy for responsiveness. Aim for at least one team reply per post with comments.
Response time
Measure how quickly your team engages with feedback.
Metric | Definition |
|---|---|
Time to first response | Duration from post creation to the first team comment |
Time to resolution | Duration from post creation to "Complete" or "Closed" status |
Median response time | The midpoint response time (less skewed by outliers than average) |
Response times are displayed as median values by default. You can toggle to show averages.
Warning: Posts without a team response or resolution are excluded from these calculations. Filter by board or segment to compare response times across different feedback categories.
Filter analytics
Narrow your analytics view using the filter bar at the top of the dashboard.
Date range
Select a preset range or define a custom one:
Preset | Period |
|---|---|
Last 7 days | Previous week |
Last 30 days | Previous month |
Last 90 days | Previous quarter |
Last 12 months | Previous year |
Custom | Pick start and end dates |
Board filter
Select one or more boards to scope all metrics to feedback in those categories.
Segment filter
Choose a user segment to see analytics for a specific customer group. Compare how enterprise customers engage versus free-tier users, or see response times for your highest-value accounts.
Tip: Combine board and segment filters for granular insights. For example, filter to "Feature Requests" board + "Enterprise" segment to see what your largest customers ask for most.
Next steps
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