Measure feedback with analytics

Understand the Analytics dashboard: overview, visitors, feedback, support, Quinn, changelog, and user metrics, and the time periods you can choose.

The analytics dashboard shows how feedback and support flow through your workspace: how much is coming in, who's taking part, how quickly your team responds, and how many people visit your portal and widget. This article walks through each section and the time periods you can pick.

Overview

Open Analytics from the admin sidebar. A list of sections sits on the left, and the time period picker is at the top right.

Section	What it shows
Overview	Posts, votes, comments, and new users for the period, with an activity chart
Visitors	Visitors, pageviews, and visits for your portal and widget, plus top pages, sources, countries, devices, browsers, and operating systems
Feedback	Posts, resolved posts, median time to resolve, followers, a breakdown by board, and top posts
Support	New conversations by channel, first response times, time to close, teammate performance, CSAT, and SLA results
Quinn	Conversations Quinn handled, resolved and escalated counts, AI CSAT, outcomes, and the actions Quinn took
Changelog	Entries published, total views, average views per entry, and the most-viewed entries
Users	Signups, new leads, active users, verified rate, contributors, top contributors, and signups by source

Sections for modules you haven't turned on (for example Support or Changelog) are hidden.

Time periods

Pick a period from the menu at the top right:

Last 7 days
Last 30 days (the default)
Last 90 days
Last 12 months

Most numbers show the change compared with the previous period of the same length. On the Overview, click a metric to show its trend in the chart.

Analytics are refreshed regularly in the background, not live. The header shows when the data was last updated.

Visitors

The Visitors section counts people viewing your portal and widget, without cookies. Use the filter menu to show All surfaces, Portal, or Widget. See Track visitor analytics for how visitors are counted and how privacy is handled.

Feedback

Posts: new posts in the period
Resolved: posts currently in a Complete or Closed status
Median resolve: the median time from a post being created to being resolved
Followers: the current number of post followers
Boards: how new posts split across your boards
Top posts: the leading posts for the period

Tip: A growing number of open posts is normal as your user base grows. Watch how quickly posts get triaged and resolved rather than the raw count.

Support

If the support inbox is on, the Support section shows:

New conversations, split by channel
Median first response and how many conversations were Answered
First response distribution: how response times spread out
Median time to close and how many conversations were Closed
Teammate performance
CSAT: average rating, number of responses, and response rate
SLA results, if you use SLA policies

Quinn

The Quinn section shows how the AI agent performed: conversations it was involved in, how many it resolved or escalated, its CSAT, a breakdown of outcomes, and the actions it took.

Changelog

See how your release notes perform: entries Published in the period, Total views, average views per entry, and the most-viewed entries.

Users

Signups: new users in the period
New leads: anonymous visitors who engaged for the first time
Active users
Verified: the share of users with a verified email (all time)
Contributors: users who posted, voted, or commented
Top contributors and Signups by source

Who can see analytics

Analytics are available to team members with the analytics permission, which every built-in role has by default. See Understand roles and permissions.