Search across feedback
Find posts quickly using full-text search and filters.
Find the exact feedback you need in seconds. Search works everywhere you manage posts, so you spend less time scrolling and more time acting on what matters.
Overview
Search is available in three places:
- Admin → Feedback - Search across all posts in your inbox
- Admin → Feedback → Incoming - Search AI suggestions by title or content
- Portal - Public search bar for end-users browsing your portal
Basic search
Type keywords into the search bar at the top of the feedback list. Results update as you type, matching against post titles and content.
- Navigate to Admin → Feedback
- Click the search bar or press
/to focus it - Type your keywords
- Results filter in real time
Tip: Use specific terms. Searching "dark mode" returns better results than "mode" alone.
How search works
Search is powered by PostgreSQL full-text search. When you enter a query, Quackback matches against two fields:
Field | What it covers |
|---|---|
Title | The post headline |
Content | The full post body |
Matches are ranked by relevance. Posts where the query appears in the title rank higher than content-only matches.
Search tips
- Use nouns and specific terms: "CSV export" instead of "exporting things to CSV"
- Search for exact feature names or error messages when looking for related reports
- Try alternative phrasing if your first search returns too few results
Note: Search matches words in titles and content. It does not search comments, tags, or voter names.
Combine with filters
Search works alongside every filter in the sidebar. Combine them to narrow results precisely.
Filter | Example use case |
|---|---|
Status | Search "SSO" in posts marked "Planned" |
Board | Search "billing" within Feature Requests only |
Tag | Search "timeout" in posts tagged |
Segment | Search "onboarding" among Enterprise users |
Date range | Search "mobile" in posts from the last 30 days |
Vote count | Search "notifications" with 10+ votes |
Apply filters first, then search within the filtered set for the fastest results.
Tip: Combine search with the minimum votes filter to surface high-demand requests matching a keyword.
Portal search
End-users can search your public portal directly. The search bar appears at the top of the portal page.
Portal search:
- Searches post titles and content, just like admin search
- Helps users find existing requests before submitting duplicates
- Reduces duplicate feedback by surfacing relevant posts early
Note: Portal search only returns published posts visible to the current user. Draft or deleted posts never appear in portal results.
Next steps
- Triage feedback in the inbox - Filter, sort, and respond to posts
- Categorize posts with tags - Label posts for better organization
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