Help Center & AI

Publish a knowledge base and use AI across the product.

JM
James Morton
By James Morton·9 articles
Help CenterBuild a searchable knowledge base your users can browse and search.
1 min read
Set up your help centerEnable, configure, and launch a public knowledge base on your own subdomain.
2 min read
Organize with categoriesCreate categories to group related articles and help users find answers faster.
2 min read
Write and publish articlesAuthor, format, and publish help content that users can find and read.
3 min read
Search and discoveryUnderstand how hybrid keyword and semantic search works across your help center.
3 min read
Use a custom domainServe your help center from your own domain instead of the default subdomain.
3 min read
Use AI-powered featuresConfigure and use AI summaries, duplicate detection, and suggestions.
7 min read
AI featuresUse Cloud AI features against a monthly dollar allowance, then top up if you need more.
2 min read
MCP ServerConnect AI agents to your feedback. Quackback's MCP server gives agents full access to search, triage, create, and respond to feedback.
5 min read