Quinn usage and top-ups
How Quinn and the AI features are billed on Quackback Cloud: what each plan includes, how the Quinn usage meter works, and how $10 top-up packs for Quinn and email work.
This article explains how Quinn and the other AI features are billed on Quackback Cloud: what each plan includes, how the usage meter works, and how top-up packs work.
Every paid Cloud plan includes the same Quinn features. You pay for included usage, not per outcome, and not as a separate add-on. Free has no Quinn usage.
What is included
On Pro, Business, and Enterprise you can use:
- Quinn for customers: answers customer questions from your help center
- Drafts: suggested replies and post copy
- Insights: summaries, sentiment, and trends
- Quinn for your team: summarize threads, draft replies, and propose actions
- Semantic search: find related posts even when the wording differs
- Similar-post and duplicate suggestions: catch merges early when you triage
- Post summaries: the core user need, key quotes, and suggested next steps
Plans differ by how much usage is included, not by which of these features you get.
See Configure AI features for how summaries, duplicates, and suggestions work in the product.
Note: Cloud turns these features on for you. Self-hosted installs connect their own AI endpoint instead. See Configure AI features.
Included usage
Included Quinn usage per workspace per month:
Plan | Included |
|---|---|
Free | None |
Pro | Standard |
Business | Higher |
Enterprise | Maximum |
The Quinn usage meter on Admin > Settings > Plan & billing shows the percentage of your included usage used this period. Monthly meters reset at the start of each calendar month.
Top up
When the included usage runs out, Top up on the Quinn usage meter buys a $10 pack.
- Extra credit carries over month to month until you use it.
- Included usage is always used first. Extra credit is drawn only after that.
Emails work the same way. Top up on the Emails meter buys $10 per 10,000 emails. Included email usage is used first, and extra credit carries over until you use it.
Tip: Buy a pack before you reach the limit if you expect a busy week. Credit does not expire at the end of the month.
Note: Buying a top-up needs the Owner role, or a custom role that includes billing.
What you are not billed for
Cloud does not charge per resolved conversation, and there is no separate AI add-on. Quinn is your included usage plus any optional top-up packs.
Related articles
- Quackback Cloud plans: Plans, seats, and billing
- Upgrades and downgrades: Upgrades, trials, and limits
- What's included on each plan: Which features each plan unlocks
- Configure AI features: Summaries, duplicates, and suggestions
Was this helpful?
Your feedback shapes what we write next.