Use a custom domain
Serve your help center from your own domain instead of the default subdomain.
Your help center works out of the box at help.yourworkspace.quackback.app. If you'd rather serve it from help.yourcompany.com, you can point any domain or subdomain you own at it.
Note: On Quackback Cloud, custom domains start at Growth.
Warning: The help center is an experimental feature. Enable the
helpCenterflag in Admin > Settings > Experimental before using any help center features.
Configure the domain
- Go to Admin > Settings > Help Center
- Find the Custom Domain field
- Enter your domain (e.g.,
help.yourcompany.com) - Click Save
Once saved, the system generates a CNAME target — a value like cname.quackback.app. Copy it. You'll need it in the next step.
Set up DNS
Add a CNAME record at your DNS provider pointing your domain to the target the system generated.
Field | Value |
|---|---|
Type |
|
Name / Host |
|
Value / Target | The CNAME target from the previous step |
TTL | 300 (or your provider's default) |
Common providers:
- Cloudflare — DNS > Add record. Set the proxy status to DNS only (grey cloud), not Proxied.
- Route 53 — Hosted zones > your domain > Create record. Choose CNAME, paste the target.
- Namecheap — Advanced DNS > Add new record. Type: CNAME Record, Host:
help, Value: the target.
Tip: Cloudflare users: keep the record in DNS-only mode. Proxied mode can interfere with SSL certificate provisioning.
Allow 5-10 minutes for DNS changes to propagate before checking the status.
Verify the domain
The system checks your CNAME automatically after you save. The status appears in Admin > Settings > Help Center:
Status | Meaning |
|---|---|
Pending | Verification in progress — check back in a few minutes |
Verified | Your custom domain is live |
Failed | CNAME not found or pointing to the wrong target |
Once verified, your help center serves from the custom domain immediately. The default subdomain continues to redirect to your custom domain.
Troubleshoot DNS issues
CNAME not resolving — Double-check the target value for typos. Copy it fresh from the admin settings if in doubt.
Still failing after 10 minutes — Verify with nslookup:
nslookup help.yourcompany.comThe response should show your CNAME target in the answer. If it shows something else, your DNS record isn't set correctly.
Need to switch domains — You can update the custom domain field at any time. The old domain stops working immediately when you save the new one.
Note: SSL certificates are provisioned automatically once verification succeeds. There's nothing extra to configure.
Next steps
- Search and discovery — How your help center finds and ranks articles
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