Inbox & triage
Review, tag, moderate, and route incoming feedback.
JM
Triage feedback in the inboxFilter, sort, and triage feedback in the Feedback area: change statuses, reply or add internal notes, set ETAs, assign owners, merge duplicates, and restore deleted posts.
8 min readTrack progress with statusesUse the default statuses or create your own, choose which ones become roadmap columns, and explain status changes to the people who follow a post.
4 min readCategorize posts with tagsCreate portal or internal tags, apply them to posts, and filter feedback by tag across boards and statuses.
3 min readModerationHold posts and comments for review, catch images and links, control anonymous interaction, set per-board overrides, and approve or reject items in the queue.
4 min readSearch across feedbackFind posts with full-text search in the Feedback area and on your portal, and combine search with filters and saved views.
3 min readReview AI duplicate suggestionsHow Quackback uses AI to find duplicate posts, where to review merge suggestions, and how to merge, dismiss, or undo a merge.
3 min read