Monday.com

Feedback straight to your board. Automatically create Monday.com items when feedback is submitted, and keep statuses synchronized between Quackback and Monday.com. Select which board and group to use, with rich descriptions that include all the context your team needs.

Note: On Quackback Cloud, integrations are available on the Business and Enterprise plans. Self-hosted installs include every integration.

Overview

The Monday.com integration enables:

• Create items from feedback: automatically create a Monday.com item when new feedback is submitted
• Two-way status sync: status changes in Monday.com update the feedback status in Quackback and vice versa
• Board integration: select which board and group to create items in, with rich descriptions

Prerequisites

• The Owner or Admin role in Quackback (or a custom role that can manage integrations)
• A Monday.com account with admin access
• Self-hosted only: a Monday.com app (created at Monday Developer Portal)

Self-hosted: create your Monday.com app

Note: On Quackback Cloud, skip this section. Quackback provides the Monday.com app for you, so you go straight to connecting.

Self-hosted instances connect through an app you create. Do this once before you connect.

Create a Monday.com app

1. Go to the Monday Developer Portal
2. Create a new app
3. Copy the Client ID and Client Secret

Save the app credentials in Quackback

1. Go to Admin > Settings > Integrations > Monday.com

2. Enter the following credentials:

   • Client ID from your Monday.com app
   • Client Secret from your Monday.com app

Setup

1. Connect your workspace

1. Go to Admin > Settings > Integrations > Monday.com
2. Click Connect to Monday.com
3. You'll be redirected to Monday.com to authorize the application
4. Review the permissions and click Authorize

2. Select a board and group

Back in Quackback:

1. Choose the Monday.com board where items should be created
2. Optionally select a specific group within the board
3. Items will be created in this location when new feedback is submitted

3. Configure status mappings

Map Monday.com statuses to Quackback statuses. Status sync works in both directions: changes in either platform update the other.

4. Save and test

1. Click Save
2. Submit test feedback to verify an item is created in Monday.com

Item format

When feedback triggers item creation, the Monday.com item includes:

• Item name: The feedback post title
• Update (comment): The post content with feedback details, author info, and a link back to the post in Quackback

On post delete

When you delete a feedback post with a linked Monday.com item, you can archive the item at the same time. The delete dialog shows a checkbox for each linked item.

To pre-check this by default, enable the On post delete toggle in the Monday.com integration settings. You can always override the default per delete.

Manage the integration

Pause

Temporarily stop the integration:

1. Go to Admin > Settings > Integrations > Monday.com
2. Toggle Enabled off
3. Item creation pauses, but the connection remains

Reconnect

If you see connection errors:

1. Click Reconnect
2. Re-authorize in Monday.com

Disconnect

To fully remove the integration:

1. Go to Admin > Settings > Integrations > Monday.com
2. Click Disconnect
3. Confirm the action

Who is shown as the creator?

Quackback creates items in Monday.com as the account that connected the integration, so Monday.com shows that person as the creator. To change the creator (for example, to a shared bot account), disconnect, sign in to Monday.com as the other account, and connect again.

Troubleshooting

Items not being created

1. Check integration status: look for errors in settings
2. Verify board selection: ensure a Monday.com board is selected
3. Check permissions: the connected account needs write access to the board

"Authentication Failed" error

1. Click Reconnect
2. Re-authorize the app in Monday.com

Related articles

• Trello: Trello card integration
• Asana: Asana task integration
• Integrations overview: All integrations