Submit feedback

Share your ideas, report bugs, and request features through the feedback portal.

Find the feedback portal

Your organization's feedback portal is typically at:

• feedback.yourcompany.com
• yourcompany.quackback.io

Look for a "Feedback" or "Feature Request" link in the product you're using.

Browse existing feedback

Before submitting new feedback, check if someone else has already requested it:

1. Search - Use the search bar to find related posts
2. Browse boards - Look through relevant boards
3. Filter by status or tags - Use the filter dropdowns to narrow results by status (e.g. Planned, In Progress) or tags
4. Check the roadmap - See what's already planned

Tip: If you find an existing post, vote for it instead of creating a duplicate. This helps prioritize requests.

Create a new post

1. Choose a board

Your team sets up the boards, so the names depend on your workspace. Pick the one that fits your feedback. Common examples:

• Feature Requests - New functionality you'd like to see
• Bug Reports - Issues you've encountered
• Integrations - Connections with other tools
• Documentation - Improvements to guides and help

2. Write a clear title

Your title should be:

• Concise - One sentence summarizing your request
• Specific - Include key details
• Searchable - Use common terms others might search for

Good titles:

• "Add dark mode support"
• "Export reports to PDF"
• "Slow loading on dashboard with 1000+ items"

Avoid:

• "Feature request" (too vague)
• "This is broken!!!" (not descriptive)
• "I think it would be really great if..." (unnecessary preamble)

3. Describe your feedback

In the description, include:

For feature requests:

• What you want to accomplish
• Why it's important to you
• How you currently work around it (if applicable)

For bug reports:

• Steps to reproduce
• Expected behavior
• Actual behavior
• Browser/device information

For all feedback:

• Context about your use case
• Examples if helpful
• Screenshots or screen recordings

4. Submit

Click Submit to publish your feedback.

Write your feedback

The post description uses a rich text editor. You can format with headings, bold, italic, lists, links, inline code, fenced code blocks, and emoji. Markdown shortcuts (e.g. **bold**, # Heading) are recognized as you type.

Mention a teammate or another user

Type @ while writing to mention a team member or another portal user. A typeahead picker appears as soon as you type the character; keep typing to filter by name, then pick from the list with the arrow keys and Enter, or click.

Mentioned users get an in-app notification and an email (if their workspace settings allow). The mention renders as a chip with the person's current display name, and hovering a chip shows their avatar and join date.

Note: Mentioning someone only notifies them about the post you're writing. It doesn't subscribe them to the post. They choose whether to follow it from there.

Embed images and code

• Paste or drop images and videos directly into the editor while signed in. They're uploaded and hosted in your workspace. See Images and file attachments for types and size limits.
• Use the slash menu (/) to insert headings, lists, code blocks, tables, and dividers.
• Type three backticks followed by a language name (for example ts or python) to start a fenced code block with syntax highlighting.

After submitting

Track your post

Your post is now visible to:

• The product team
• Other users (on public boards)

You'll receive updates when:

• The team responds
• Status changes (planned, shipped, etc.)
• Others comment

If your post is pending review

Depending on the board and workspace settings, posts from non-team members may be held for approval before they go public. A held post is visible only to you until a team member approves it. You'll get a notification when it's approved or rejected.

Vote for your own post

Your vote is automatically added when you submit.

Edit your post

To edit a post you submitted:

1. Open your post
2. Click the three-dot menu (if available)
3. Select Edit
4. Make changes and save

Note: Editing may be time-limited depending on workspace settings.

Delete your post

To delete a post you submitted:

1. Open your post
2. Click the three-dot menu (if available)
3. Select Delete
4. Confirm deletion

Note: Deletion may be restricted based on workspace settings.

Notifications

Control how you're notified:

1. Click your profile avatar and go to Settings, then Preferences

2. Toggle email notifications for:

   • Status changed
   • New comment

Unsubscribe from a post

To stop receiving updates for a specific post:

1. Open the post
2. Click the bell icon
3. Select Unsubscribe

Or use the unsubscribe link in notification emails.

Tips

Be constructive

Frame feedback positively:

• Focus on the problem, not blame
• Suggest solutions if you have ideas
• Remember there's a team reading this

Provide context

Help the team understand:

• Your role (developer, designer, user)
• Your use case
• How often you encounter this issue

Check back

Look for responses from the team:

• They may ask clarifying questions
• Share status updates
• Explain decisions

Engage with others

Support the community:

• Vote on posts you agree with
• Add helpful comments
• Share your workarounds

Common questions

Why can't I see my post?

Your post may be:

• On a private or restricted board
• Held for review - Some boards or workspaces hold posts from non-team members for approval. A held post is hidden from other users, but you (the author) can still see it on the post detail. You're notified when a team member approves or rejects it.
• In a different board than expected

Why do I need to sign in?

Authentication helps:

• Notify you of updates
• Track your votes
• Prevent spam

Can I submit anonymously?

It depends on two layers of settings:

• Workspace level - Your admin can require sign-in for all submissions by turning off the Allow anonymous interaction setting. When it's off, voting, commenting, and submitting require an account everywhere.
• Board level - Each board sets who can view, vote, comment, and submit. Board access is Everyone, Signed-in users, Specific segments, or Team only. Submitting has its own permission on each board.

Viewing, voting, commenting, and submitting are gated independently per board, so a board you can view may still require sign-in to submit. If you see Please sign in to submit feedback, sign in first.

Related articles

• Voting - Support ideas you care about
• Comments - Join the discussion
• Notifications - Manage your alerts
• Images and file attachments