Create a Cloud workspace

Sign up for Quackback Cloud, pick a plan or a 14-day trial, create your workspace, choose its URL, turn on the modules you need, and work through your first hour.

JM
James Morton
Written By James MortonLast updated 1 day ago

Sign up for Quackback Cloud, create your workspace, and get to a live portal without running any servers. This article walks through sign-up and your first hour.

Quackback Cloud is the hosted edition of the same product. You get feedback boards, roadmaps, changelog, a support inbox, a help center, and status pages without operating a database or Docker.

Sign up

  1. Create your account. Go to app.quackback.io/signup and choose Continue with Google, Continue with GitHub, or enter your email and confirm the 6-digit code we send you.
  2. Choose a plan. Pick Free, or start any paid plan (Pro, Business, or Enterprise) free for 14 days. No card is needed.
  3. Create your workspace. Enter a workspace name and click Create workspace. It usually takes less than a minute. If you picked a paid plan, your trial starts when the workspace is ready.
  4. Make the workspace yours. Confirm the workspace name and choose your Workspace URL, the address customers will use (for example your-team.quackback.io). You can change both later in Admin > Settings, and add a custom domain on Pro and above.

You land in the admin dashboard, where a Getting started card lists what's left to set up.

Seats and portal users

  • Portal users (the customers who post, vote, and comment) are free and unlimited.
  • Every teammate you invite to the admin dashboard uses one of your plan's included seats. Free includes 1 seat, Pro 5, Business 20, and Enterprise is unlimited.

See Quackback Cloud plans for what each plan includes.

Turn on the modules you need

A new workspace starts with Feedback & Roadmaps and Changelog. To add support conversations and tickets, a help center, or a status page, go to Admin > Settings > General and switch on Support, Help Center, or Status under Modules.

Your first hour

Work through these in order:

  1. Core concepts: boards, posts, statuses, and roles
  2. Finish setup with the launch checklist: the Getting started card on your admin home
  3. Structure your workspace: boards, statuses, and tags that match how you work
  4. Launch your portal: get users submitting
  5. Triage feedback in the inbox: a repeatable daily review

Cloud or self-hosted

The product is the same. Cloud adds managed hosting, upgrades, plans with included seats, and included Quinn usage on paid plans. If you'd rather run it yourself, start with Self-host Quackback.

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Core concepts

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Finish setup with the launch checklist

Related articles

What is Quackback?An overview of Quackback: feedback boards, roadmaps, changelog, support inbox and Messenger chat, help center, status pages, Quinn AI, workflows, and integrations, on Cloud or self-hosted.Core conceptsThe building blocks of Quackback: workspaces, boards, posts, statuses, portal users, and team roles (Owner, Admin, Manager, Contributor, and custom roles).Quackback Cloud plansLearn about the four Quackback Cloud plans (Free, Pro, Business, Enterprise), how included seats and trials work, what Quinn usage means, and where to manage your plan.Manage your teamInvite teammates, assign Owner, Admin, Manager, Contributor or custom roles, manage seats on Cloud, remove members, and group people into teams in Members & Teams.