Upgrades and downgrades

Change your Quackback Cloud plan, start a trial, and see what happens when you reach a seat, board, post, or usage limit, or when a downgrade takes effect.

This article explains how to change your Quackback Cloud plan, how trials work, and what happens when you reach a plan limit. You change plans from Admin > Settings > Plan & billing. Upgrades apply right away. Downgrades wait until the end of the billing period.

Note: Changing the plan, starting a trial, and buying top-ups need the Owner role, or a custom role that includes billing.

Change plan

Go to Admin > Settings > Plan & billing.
Pick monthly or annual billing. Annual saves $96 a year on Pro, $192 on Business, and $360 on Enterprise.
Choose Free, Pro, Business, or Enterprise.

Upgrades take effect immediately, and the new limits apply to your workspace within a few seconds. The upgrade is prorated against your current billing cycle.

Converting a trial, or checking out from Free, is refused if your members plus pending invites are more than the plan's included seats. Remove members, cancel invites, or choose a plan that covers everyone.

Note: Custom domains start at Pro. Integrations start at Business. Single sign-on and the audit log are on Enterprise. See What's included on each plan for the full list.

Hitting a limit

When you try something that goes over a limit, Quackback shows the limit, your current usage, and what to do next. Your existing data stays, and you can keep editing, voting on, and commenting on what you have.

Boards and posts

Free includes 1 board and 50 posts. On Free, creating a board or post above those caps is blocked until you upgrade, delete a board, or archive a post. Pro, Business, and Enterprise have no board or post cap.

Team seats

An invite needs an open seat. Free includes 1 seat, so the second team invite is blocked until you upgrade. Pro includes 5 seats, Business 20, and Enterprise is unlimited. When every seat is in use, the invite dialog tells you to upgrade.

Pending team invites count toward the seats in use. Portal invites for your customers do not.

Quinn, email, and API usage

The usage meters on Plan & billing show your included Quinn usage, emails, and API requests for the month. When Quinn or email runs out, Top up buys a pack: $10 of Quinn usage, or $10 per 10,000 emails. Included usage is always used first, and extra credit carries over until you use it.

See Quinn usage and top-ups for how Quinn credit is used.

Included seats

Each plan includes a seat cap: Free 1, Pro 5, Business 20, Enterprise unlimited. Upgrading raises the cap immediately. You cannot buy extra seats on the same plan.

Removing a member frees a seat in the meter. It does not change what you pay.

Warning: Inviting or removing members does not change your bill. To raise the cap, upgrade.

Downgrade

A downgrade is scheduled. You keep the current plan until the billing period ends, and then the new limits apply.

Existing data stays accessible. Boards, posts, and members keep working. Quackback never deletes your data on a downgrade.

Members above the new seat cap keep access, but you cannot invite anyone else until you are within the cap.
Boards and posts above Free's 1-board and 50-post caps stay. You cannot create more until you are at or below the cap, or you upgrade.
Usage meters, integrations, and Enterprise-only features follow the new plan after the period ends. Connected integrations keep working until then.

Examples

You have 6 team members on Business and schedule a downgrade to Pro (5 seats). Everyone keeps access. After the period ends, you cannot invite anyone else until you are at or below 5, or you upgrade.
You have 8 boards on Pro and schedule a downgrade to Free (1 board). All 8 stay accessible. After the period ends, you cannot create another board until you are at or below 1, or you upgrade.
You have 200 posts on Pro and schedule a downgrade to Free (50 posts). Every post stays. After the period ends, you cannot create another post until you are at or below 50, or you upgrade.
You have used most of Business's Quinn usage this month and move to Pro. Existing Quinn output stays. New Quinn usage draws from Pro's included usage, plus any extra credit you already bought.
You use Slack on Business and downgrade to Pro. Connected integrations keep working until the period ends, then they stop.
You use single sign-on on Enterprise and downgrade to Business. Enterprise-only features (single sign-on and the audit log) stop being available after the period ends.

Trials

You can try each paid plan (Pro, Business, and Enterprise) once.

When you create a workspace: pick a paid plan to start a 14-day trial of it.
On Free: a workspace on Free gets a 14-day Pro trial (5 seats) once you start using it.
From Plan & billing: each paid plan you have not tried yet shows a Start 7-day trial button.

During a trial, your seats follow the included cap of the plan you are trialing. When the trial ends, your workspace returns to Free unless you subscribe.

Note: A trial of one plan does not use up the trial of another. A Pro trial does not spend your Business or Enterprise trial.

Quackback Cloud plans: Plans, seats, and the billing page
What's included on each plan: Which features each plan unlocks
Quinn usage and top-ups: Included Quinn usage and top-up packs
Manage your team: Invite and remove members