Manage your notifications

Control portal notifications: email and in-app notification types, the notification center, automatic and manual post subscriptions, email preferences, one-click unsubscribe links, and common questions.

JM
James Morton
Written By James MortonLast updated 8 days ago

Stay informed about feedback you care about with notifications.

Notification Types

Email Notifications

Delivered to your email address (when enabled in Preferences):

  • Status changes on posts you're subscribed to
  • New comments on posts you're subscribed to

In-App Notifications

Available in the notification center (bell icon in header):

  • Status changes on subscribed posts
  • New comments on subscribed posts
  • Ticket status changes, if you've contacted support
  • Changelog updates and status incidents, if you're subscribed
  • Grouped by time period (Today, Yesterday, Earlier)

Notification Center

Access your notifications:

  1. Click the bell icon in the header
  2. View recent notifications
  3. Click any notification to open the related post

Mark as Read

  • Click a notification to open the related post and mark it as read
  • Click "Mark all read" to clear all unread notifications

Subscribe to posts

Automatic Subscriptions

You're automatically subscribed when you:

  • Create a post
  • Vote on a post
  • Comment on a post

Manual Subscription

To subscribe to any post:

  1. Open the post
  2. Click the bell icon in the sidebar

  3. Choose your subscription level:

    • All activity - Get notified about comments and status changes
    • Status changes - Only get notified when the status is updated

Unsubscribe

To stop receiving updates:

  1. Open the post
  2. Click the bell icon
  3. Select Unsubscribe

Or use the unsubscribe link in notification emails.

Notification Settings

Configure your preferences:

  1. Click your profile avatar in the header
  2. Select Settings
  3. Go to Preferences

Main options

Setting

Description

Status changed

A post you follow changes status

New comment

Someone comments on a post you follow

Each type has an In-app switch and an Email switch. In-app is on by default.

Note: Pause all email at the top of the page turns off email for every type and keeps in-app notifications working.

Manage notification volume

Too Many Notifications?

If you're overwhelmed:

  1. Disable email notifications - Turn off status updates and/or new comments in Preferences
  2. Unsubscribe from posts - Use the bell icon on posts to unsubscribe
  3. Be selective with votes - Vote only on high-priority items
  4. Use in-app notifications - Check the Notifications page instead of email

Not Enough?

If you're missing updates:

  1. Check spam/promotions folders
  2. Verify your email address is correct
  3. Ensure notifications are enabled in Preferences
  4. Subscribe to posts manually using the bell icon

Notification emails include an unsubscribe link at the bottom. No sign-in is required. The link opens a page that asks you to confirm before it changes anything:

  • Unsubscribe from this post - Stop updates for one post
  • Mute this post - Stop notifications for this post. You can unmute it from the post page.
  • Unsubscribe from changelog emails - Stop changelog update emails
  • Unsubscribe from status updates - Stop status incident emails
  • Turn off all email - Stop all email notifications

Your mail app can also send a one-click unsubscribe request without opening the page.

Tip: You can re-enable notifications in your settings at any time.

Common Questions

Why am I not receiving emails?

Check these:

  1. Spam folder - Notifications may be filtered
  2. Email address - Verify it's correct in your profile
  3. Notification settings - Ensure email notifications are enabled in Preferences

Can I get mobile push notifications?

Currently, notifications are delivered via:

  • Email
  • In-app notification center (accessible via the bell icon in the header)

Note: Mobile push is not yet available.

How do I completely disable email notifications?

  1. Go to Settings > Preferences
  2. Turn on Pause all email

You'll still see in-app notifications when logged in.

Do admins see my notification preferences?

No, your notification preferences are private.

Best Practices

Curate Your Subscriptions

  • Regularly review what you're subscribed to
  • Unsubscribe from completed/closed posts using the bell icon
  • Focus on active items you truly care about

Check the Portal

The notification center (bell icon in the header) shows all your notifications in one place, even if you've disabled email notifications.

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