Manage your account

Manage your profile, preferences, and account settings.

Access settings

1. Click your profile picture or avatar in the header
2. Select Settings

Profile

Display Name

Your name shown on posts and comments:

1. Go to Profile settings
2. Edit your Full name
3. Click Save changes

Profile Picture

Upload a custom avatar:

1. Go to Settings > Profile
2. Click Change avatar
3. Select an image file
4. Crop to fit
5. The avatar uploads automatically

Requirements:

• Max size: 5 MB
• Formats: JPEG, PNG, GIF, WebP

Tip: To remove your custom avatar and revert to the default (or OAuth provider avatar), click the trash icon next to "Change avatar".

Email Address

Your email is used for:

• Signing in
• Notifications
• Account identification

To change it, go to Settings > Profile and edit the email field. Quackback asks for a code sent to your current address first, then sends a code to the new address. If your sign-in provider didn't share an email, you set one with a single code.

Note: If your email domain requires single sign-on, you can't change the address here. Contact your workspace administrators.

Notification Preferences

Control how you receive updates in Settings > Preferences:

Email Notifications

Each type has an Email switch. Pause all email at the top of the page turns off email for every type.

In-App Notifications

In-app notifications are on by default. Access them via the bell icon in the header. You can turn them off per type in the same settings.

Privacy

Activity Visibility

Some workspaces show:

• Your votes on posts
• Your comments
• Your submitted feedback

Check with your workspace admin for specific privacy settings.

Data Requests

To request your data or deletion:

1. Contact workspace administrators
2. Or email the support address

Sign-in methods

How you sign in depends on how your organization set up its portal. You may see one or more of these options:

• Email and password
• An emailed sign-in link or 6-digit code
• A provider account, such as Google or GitHub
• Your company's single sign-on

Emailed sign-in links and codes expire after 10 minutes.

Subscription Management

Manage subscriptions

You're automatically subscribed to posts when you vote, comment, or create them. To manage subscriptions:

1. Open a post you're subscribed to
2. Click the bell icon
3. Choose your subscription level or select Unsubscribe

Email Unsubscribe

Every notification email includes an unsubscribe link to stop receiving updates for that specific post.

Account Deletion

To delete your account:

1. Contact workspace administrators
2. Request account deletion
3. Your data will be removed or anonymized

Warning: What happens when your account is deleted:

• Your posts may be kept but anonymized
• Your votes are removed
• Your comments may be kept but anonymized
• Subscriptions are cancelled

Troubleshooting

Can't sign in

1. Check your email address is correct
2. Look in your spam folder for the sign-in email
3. Request a new link or code if it expired (they are valid for 10 minutes)
4. Contact workspace admin if issues persist

Not receiving emails

1. Check spam/promotions folder
2. Verify email address in your profile
3. Check notification preferences in Settings > Preferences
4. Contact workspace admin

Profile picture not updating

1. Clear browser cache
2. Try a different image format (JPEG, PNG, GIF, or WebP)
3. Ensure image is under 5 MB
4. Try a different browser

Related articles

• Notifications - Detailed notification settings
• Voting - Manage your votes
• Submitting Feedback - Share ideas
• Get help from support