Configure admin notifications

Use the admin notifications inbox, see every feedback, support and changelog notification type, and choose in-app and email delivery per type in Settings > Notifications.

Stay on top of the activity that matters to you: comments on posts you follow, status changes, conversations assigned to you, and more. This article covers the notifications inbox and how to choose which notifications you get in the app and by email.

The notifications inbox

Open Admin > Notifications from the sidebar. The header shows your total and unread counts, and a Mark all as read button.

Each notification shows:

An icon for the type of activity
The post, conversation, or ticket it relates to
Who triggered it
When it happened
Whether you've read it

Click a notification to open the related item and mark the notification as read. Click Mark all as read to clear every unread indicator at once.

Notifications arrive in real time, and the unread count in the sidebar updates automatically.

Notification types

Notifications are grouped into Feedback, Support, and Changelog.

Feedback

Status changed: a post you follow changes status
New comment: someone comments on a post you follow
Mentioned in a post: someone @-mentions you in a post
Mentioned in a comment: someone @-mentions you in a comment
Post assigned: a post is assigned to you

Support

These appear when the support inbox is turned on.

New message: a new message arrives in a conversation you follow
Conversation assigned: a conversation is assigned to you or your team
Mentioned in a conversation: someone @-mentions you in a conversation
AI handed off to you: Quinn hands a conversation to the human inbox
Ticket status changed: a ticket you own changes status
Ticket assigned: a ticket is assigned to you or your team
Ticket replies: a ticket you follow receives a reply
Ticket internal notes: a ticket you follow gets an internal note
Linked issue updates: an issue-tracker issue linked to a ticket you follow changes status
SLA breach warning: an SLA clock you own is close to breaching
SLA breached: an SLA clock you own has breached

Changelog

Changelog published: a new changelog entry is published
Status incident: a status page incident or maintenance window is posted

Choose how you're notified

Each person sets their own preferences. Go to Admin > Settings > Notifications.

Pick a group: Feedback, Support, or Changelog.
For each notification type, turn In-app and Email on or off.
Changes save as soon as you flip a switch.

To stop all notification emails at once, turn on Pause all email. In-app notifications keep working.

Follow posts

You automatically follow:

Posts you created
Posts you voted on
Posts you commented on
Posts you subscribed to yourself

To follow a post, open it and click Subscribe (the bell icon). To stop, open the post and click Unsubscribe.

Tip: Subscribe to high-priority posts so you never miss a customer reply on them, and unsubscribe from posts once they're resolved.

How notifications behave

No duplicates: you get one notification per event, even if you follow a post for several reasons (for example, you created it and commented on it).
No self-notifications: you aren't notified about your own actions, such as your own comments or status changes.
Personal: you only see notifications for things you follow or that involve you.

All team members have a notifications inbox, whatever their role.