Acceptable Use Policy

This policy sets out what Quackback Cloud may not be used for, how to report misuse, and what we do when a workspace breaks these rules. It applies to every workspace hosted on Quackback Cloud and to everyone who uses one: owners, team members, and the people who visit a portal, widget, help center, or status page.

It forms part of our Terms of Service. If the two disagree, the Terms apply.

Note: This policy covers Quackback Cloud. If you self-host the open-source edition, you run your own service and these rules do not apply to it. The open-source licence does.

Last updated: 11 November 2026

Who is responsible

The workspace owner is responsible for everything in the workspace. That includes content posted by team members and by the public through your portal, widget, or email channel. Quackback gives you moderation tools to keep public content in line with this policy, and we expect you to use them.

What is not allowed

Fraud and impersonation

You may not use Quackback to deceive people. This includes:

• Pages that pose as another company's sign-in, support desk, billing page, or account recovery flow
• Using another organisation's name, logo, or domain without permission, in a way that could mislead visitors
• Collecting passwords, payment details, or personal information under false pretences
• Scams, fake giveaways, and advance-fee schemes
• Paying with stolen or unauthorised payment details

What happens if we find it: suspension for fraud or impersonation.

Spam and platform abuse

You may not use Quackback to send unwanted messages or to abuse the service. This includes:

• Sending unsolicited bulk email through changelog, status, invitation, or notification emails
• Adding people to subscriber lists without their consent
• Creating workspaces whose main purpose is to host links for search ranking
• Creating accounts or workspaces by automated means, or with temporary email addresses
• Opening extra accounts to get around a plan limit, a trial limit, or an earlier suspension
• Probing, scanning, or attacking Quackback or other customers' workspaces
• Placing load on the service that is far outside normal use and that harms other customers

What happens if we find it: suspension for spam or platform abuse.

Prohibited content

You may not store or publish:

• Content that is illegal where you or your visitors are
• Malware, or links to it
• Content that sexualises children, in any form
• Threats of violence, or content that incites violence or hatred against people for who they are
• Harassment or doxxing: publishing someone's private information to intimidate them
• Content that infringes someone else's copyright, trade mark, or other rights

Ordinary criticism is not a breach. A feedback board will collect complaints about products and companies, including yours. That is what it is for.

What happens if we find it: suspension for prohibited content.

How to report abuse

If you find a Quackback workspace that breaks this policy, email [email protected] with the subject line Abuse report. Include:

• The address of the page
• What is wrong with it
• If your own company is being impersonated, proof that you represent it

We read every report. We do not share the reporter's identity with the workspace owner.

What we do about a breach

We decide what to do based on how serious the breach is and whether it looks deliberate.

• We may contact you first. For a first or minor problem, such as one abusive post that slipped through moderation, we will usually ask you to remove it.
• We may suspend the workspace. For fraud, spam, and prohibited content we suspend without warning, because every hour the workspace stays online does more harm. Your portal goes offline and you are told why by email. See Suspended workspaces for what each reason means.
• We may delete the workspace. A workspace suspended under this policy is deleted 30 days after suspension unless an appeal succeeds. Where the content is unlawful to keep, we remove it straight away. See Workspace deletion and data retention.
• We may refuse new workspaces. We can block the email address or domain used from creating more workspaces.
• We may report it. Where the law requires, or where people are at risk, we report to the relevant authorities.

If a paid workspace is suspended under this policy, its subscription is cancelled. We do not refund the current billing period.

If you think we got it wrong

Reply to the suspension email, or write to [email protected], within 14 days. Tell us what the workspace is for and why you believe the decision is mistaken. A person reviews every appeal. If the appeal succeeds, we restore the workspace and cancel the scheduled deletion. See Appeals for what to include.

Changes to this policy

We may update this policy as the service and the ways it is misused change. The date at the top shows the latest version. If a change is significant, we tell workspace owners by email before it takes effect.

Related articles

• Suspended workspaces: why a workspace is suspended and how to get it back
• Workspace deletion and data retention: what is kept, for how long, and what deletion removes
• Moderation: hold and review public posts and comments
• Terms of Service and Privacy Policy