Workspace deletion and data retention

How to delete a Quackback Cloud workspace, the 30-day restore window, what permanent deletion removes, and how long data is kept in other situations.

JM
James Morton
Written By James MortonLast updated 2 days ago

This article explains how a Quackback Cloud workspace is deleted, how long you can restore it, what permanent deletion removes, and how long we keep data in other situations.

Last updated: 11 November 2026

At a glance

Situation

What happens to your data

You delete a workspace

Offline at once. Restorable for 30 days, then permanently deleted.

A trial ends, or a subscription ends

Nothing is deleted. The workspace moves to Free.

A payment fails

Nothing is deleted. The workspace stays online while we retry.

A workspace is suspended

Data is kept while it is suspended.

A workspace is suspended for fraud, spam, or prohibited content

Deleted 30 days after suspension, unless an appeal succeeds.

You ask us to erase your data

Permanently deleted without the 30-day wait.

Delete a workspace

Only the workspace owner can delete a workspace. You delete it from your Quackback dashboard.

When you delete a workspace:

  • It goes offline immediately for your team and your visitors.
  • Its custom domains are disconnected.
  • Its paid subscription, if it has one, is cancelled.
  • A 30-day restore window starts.

Warning: Export anything you want to keep before you delete. See Import and export data.

The 30-day restore window

For 30 days after deletion, the owner can restore the workspace from the dashboard. Restoring brings back everything: posts, comments, users, conversations, articles, settings, and files. You reconnect custom domains and choose a plan again.

If you already own three live Free workspaces, you cannot restore a fourth Free one. Upgrade or delete another workspace first.

When the 30 days end, the workspace is permanently deleted. We email the owner when that happens. It cannot be recovered after that, by you or by us.

What permanent deletion removes

  • The workspace database: posts, comments, votes, users, companies, conversations, tickets, changelog entries, help center articles, and settings
  • Uploaded files and images
  • Credentials and secrets held for the workspace, including integration tokens and API keys
  • The workspace address, which then becomes available for someone else to use

What we keep after deletion

  • Billing records. Invoices and payment records are kept for as long as tax and accounting law requires.
  • Operational records. We keep a record that the workspace existed and when it was deleted, along with security and audit logs, for a limited period.
  • Backups. Copies of deleted data can remain in encrypted backups until those backups expire. Backups are not used to restore a workspace that was permanently deleted.

Ask us to erase your data sooner

If you need your data erased without waiting 30 days, for example to meet a data protection request, email [email protected] from the workspace owner's address. We confirm the request with you and then delete the workspace permanently.

To have a single person's data removed from a workspace that is staying, see Manage privacy and data handling.

When we delete a workspace

We delete a workspace ourselves only in these cases:

  • You ask us to. The same 30-day restore window applies unless you ask for immediate erasure.
  • It was suspended under the Acceptable Use Policy. It is deleted 30 days after suspension unless an appeal succeeds. Content that is unlawful to keep is removed straight away.
  • Setup never finished. A workspace whose creation failed and was never used is cleaned up.

We do not delete a workspace because a trial ended, a payment failed, or it has been inactive.

Where a legal request requires us to preserve data, we keep it for as long as that request requires, even if deletion was scheduled.

Frequently asked questions

I deleted a workspace by mistake. Can I get it back?

Yes, for 30 days. Open your Quackback dashboard, find the workspace marked Deleted, and restore it.

Can I get it back after 30 days?

It cannot be restored after the 30 days end. Once a workspace is permanently deleted, the data is gone.

Can someone else take my workspace address after I delete it?

Not during the 30-day restore window. After permanent deletion the address is released.

Does deleting a workspace cancel my subscription?

Yes. The subscription for that workspace is cancelled. Your other workspaces and their subscriptions are not affected.

Does deleting a workspace delete my Quackback account?

Your account stays, and so do your other workspaces. Contact us if you want the account removed too.

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