CRM & customer data
Enrich users with customer data and see feedback where your sales and success teams work.
JM
HubSpotConnect HubSpot to see each feedback author's company, lifecycle stage, and associated deal value, so you can prioritize requests by revenue.
5 min readIntercomConnect Intercom to see each feedback author's company, plan, and tags from Intercom alongside their feedback posts.
4 min readZendeskConnect Zendesk and install the Quackback sidebar app so agents can link tickets to feedback posts, create posts, vote for requesters, and see customer context.
9 min readSalesforceConnect Salesforce to match feedback authors to Salesforce contacts by email and see their account details alongside their feedback.
3 min readFreshdeskConnect Freshdesk with your subdomain and API key to look up feedback authors in Freshdesk and see their contact details alongside their feedback.
3 min readStripeConnect Stripe with an API key to find feedback authors in Stripe by email and open their billing profile from their feedback.
3 min readSet up SegmentSync user attributes from Segment identify events into Quackback, and push Quackback segment membership back to Segment as user traits.
4 min read