Getting Started

What Quackback is, core concepts, and your first steps on Cloud.

JM
James Morton
By James Morton·5 articles
What is Quackback?An overview of Quackback: feedback boards, roadmaps, changelog, support inbox and Messenger chat, help center, status pages, Quinn AI, workflows, and integrations, on Cloud or self-hosted.
5 min read
Core conceptsThe building blocks of Quackback: workspaces, boards, posts, statuses, portal users, and team roles (Owner, Admin, Manager, Contributor, and custom roles).
4 min read
Create a Cloud workspaceSign up for Quackback Cloud, pick a plan or a 14-day trial, create your workspace, choose its URL, turn on the modules you need, and work through your first hour.
2 min read
Finish setup with the launch checklistUse the Getting started card on your admin home to finish setting up a new workspace: which steps appear, how they complete on their own, and how to skip one.
3 min read
Images and file attachmentsWhere you can attach images, videos, and files in Quackback (conversations, tickets, posts, comments, articles), which file types are accepted, and the size limits.
3 min read