Manage your team
Invite teammates and assign roles to manage feedback together.
Don't manage feedback alone. Invite teammates to help triage requests, respond to users, and keep your roadmap updated. Control who can do what with simple role-based permissions.
Overview
Access team settings from Admin → Settings → Team Members.
Roles
Quackback has two team member roles:
Role | Capabilities |
|---|---|
Admin | Full access to all settings, team management, integrations |
Member | Manage feedback, respond to posts, update statuses |
Role Comparison
Capability | Member | Admin |
|---|---|---|
View admin dashboard | ✓ | ✓ |
Manage posts & comments | ✓ | ✓ |
Change post statuses | ✓ | ✓ |
Manage boards | ✓ | ✓ |
Manage statuses & tags | ✓ | ✓ |
Pin official responses | ✓ | ✓ |
Branding & customization | ✓ | |
Portal authentication | ✓ | |
Team management | ✓ | |
Import/export data | ✓ |
Invite team members
- Go to Admin → Settings → Team Members
- Click "Invite member"
- Enter their email address
- Select a role (Admin or Member)
- Click Send invite
The invitee receives an email with a link to join your workspace.
Note: On Quackback Cloud, each Admin or Member uses a seat. Pending team invites hold a seat too. Portal invites are free. If every seat is in use, add a seat or upgrade from Admin → Settings → Plans & billing.
Pending Invitations
Pending invitations are shown at the top of the Team Members page. From there you can:
- View who has been invited
- Resend invitations
- Cancel pending invitations
Manage members
View Team Members
The team page shows:
- Member name and email
- Role badge (Admin/Member)
The member count is displayed at the top of the list.
Change Role
- Find the member in the list
- Click the ... menu button on the right
- Select Make admin or Make member
- Confirm the change
Changes take effect immediately.
Remove Member
- Find the member in the list
- Click the ... menu button
- Select Remove from team
- Confirm removal
Removed members:
- Are converted to a portal user
- Lose access to the admin dashboard
- Can still interact with the public feedback portal
- Their comments and activity history remain
Warning: You cannot remove yourself or the last admin.
Authentication
By default, team members sign in with a password or a magic link. You can also enable GitHub and Google sign-in, require two-factor authentication, or connect single sign-on.
See Configure team security for the full set of options.
Best Practices
Start Small
Tip: Begin with a small team of admins. Add members as your feedback volume grows.
Clear Ownership
Assign specific team members to monitor certain boards or topics.
Regular Reviews
Periodically review team access:
- Remove members who no longer need access
- Audit admin permissions
- Check for unused invitations
Use Member Role Appropriately
Note: Only grant Admin access to those who need it. Members can handle most day-to-day feedback management.
Next Steps
- Branding - Customize your workspace appearance
- Security - Configure authentication options
- Integrations - Connect external tools
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