Submit feedback

Share your ideas, report bugs, and request features through the feedback portal.

Find the feedback portal

Your organization's feedback portal is typically at:

feedback.yourcompany.com
yourcompany.quackback.io

Look for a "Feedback" or "Feature Request" link in the product you're using.

Browse existing feedback

Before submitting new feedback, check if someone else has already requested it:

Search - Use the search bar to find related posts
Browse boards - Look through relevant boards
Filter by status or tags - Use the filter dropdowns to narrow results by status (e.g. Planned, In Progress) or tags
Check the roadmap - See what's already planned

Tip: If you find an existing post, vote for it instead of creating a duplicate. This helps prioritize requests.

Create a new post

1. Choose a Board

Select the appropriate board for your feedback:

Feature Requests - New functionality you'd like to see
Bug Reports - Issues you've encountered
Integrations - Connections with other tools
Documentation - Improvements to guides and help

2. Write a Clear Title

Your title should be:

Concise - One sentence summarizing your request
Specific - Include key details
Searchable - Use common terms others might search for

Good titles:

"Add dark mode support"
"Export reports to PDF"
"Slow loading on dashboard with 1000+ items"

Avoid:

"Feature request" (too vague)
"This is broken!!!" (not descriptive)
"I think it would be really great if..." (unnecessary preamble)

3. Describe Your Feedback

In the description, include:

For feature requests:

What you want to accomplish
Why it's important to you
How you currently work around it (if applicable)

For bug reports:

Steps to reproduce
Expected behavior
Actual behavior
Browser/device information

For all feedback:

Context about your use case
Examples if helpful
Screenshots or recordings (if supported)

4. Submit

Click Submit or Post to publish your feedback.

Write your feedback

The post description uses a rich text editor. You can format with headings, bold, italic, lists, links, inline code, fenced code blocks, and emoji. Markdown shortcuts (e.g. **bold**, # Heading) are recognized as you type.

Mention a teammate or another user

Type @ while writing to mention a team member or another portal user. A typeahead picker appears as soon as you type the character; keep typing to filter by name, then pick from the list with the arrow keys and Enter, or click.

Mentioned users get an in-app notification and an email (if their workspace settings allow). The mention renders as a chip with the person's current display name, and hovering a chip shows their avatar and join date.

Note: Mentioning someone only notifies them about the post you're writing. It doesn't subscribe them to the post — they choose whether to follow it from there.

Embed images and code

Paste or drop images directly into the editor. They're uploaded and re-hosted to your workspace.
Use the slash menu (/) to insert headings, lists, code blocks, tables, and dividers.
Type three backticks followed by a language hint (e.g. ```ts) to start a fenced code block with syntax highlighting.

After Submitting

Track Your Post

Your post is now visible to:

The product team
Other users (on public boards)

You'll receive updates when:

The team responds
Status changes (planned, shipped, etc.)
Others comment

If your post is pending review

Depending on the board and workspace settings, posts from non-team members may be held for approval before they go public. A held post is visible only to you until a team member approves it. You'll get a notification when it's approved or rejected.

Vote for Your Own Post

Your vote is automatically added when you submit.

Edit Your Post

To edit a post you submitted:

Open your post
Click the three-dot menu (if available)
Select Edit
Make changes and save

Note: Editing may be time-limited depending on workspace settings.

Delete Your Post

To delete a post you submitted:

Open your post
Click the three-dot menu (if available)
Select Delete
Confirm deletion

Note: Deletion may be restricted based on workspace settings.

Notifications

Control how you're notified:

Click your profile avatar and go to Settings
Navigate to Preferences
Toggle email notifications for:
- Status updates
- New comments

Unsubscribe from a Post

To stop receiving updates for a specific post:

Open the post
Click the bell icon
Select Unsubscribe

Or use the unsubscribe link in notification emails.

Tips

Be Constructive

Frame feedback positively:

Focus on the problem, not blame
Suggest solutions if you have ideas
Remember there's a team reading this

Provide Context

Help the team understand:

Your role (developer, designer, user)
Your use case
How often you encounter this issue

Check Back

Look for responses from the team:

They may ask clarifying questions
Share status updates
Explain decisions

Engage with Others

Support the community:

Vote on posts you agree with
Add helpful comments
Share your workarounds

Common Questions

Why can't I see my post?

Your post may be:

On a private or restricted board
Held for review - Some boards or workspaces hold posts from non-team members for approval. A held post is hidden from other users, but you (the author) can still see it on the post detail. You're notified when a team member approves or rejects it.
In a different board than expected

Authentication helps:

Notify you of updates
Track your votes
Prevent spam

Can I submit anonymously?

It depends on two layers of settings:

Workspace level - Your admin can require sign-in for all submissions by turning off the Allow anonymous interaction setting. When it's off, voting, commenting, and submitting require an account everywhere.
Board level - Each board sets its own submission rule: anyone, signed-in users only, specific segments, or team members only.

Viewing, voting, commenting, and submitting are gated independently per board, so a board you can view may still require sign-in to submit. If you see Sign in to submit on this board or Only team members can submit on this board, that board restricts who can post.

Next Steps

Voting - Support ideas you care about
Comments - Join the discussion
Notifications - Manage your alerts