Search everything: find anything in your workspace with Ctrl+K

You know the customer mentioned it somewhere. Was it a post, a chat, a ticket or a help article? Now you don't need to remember. Press Ctrl+K and search your whole workspace in one place.

One search for everything

Ctrl+K now searches posts, conversations, tickets, help center articles, changelog entries, people, teammates and companies together, ranked by how well they match. You only ever see results you're allowed to open.

You can now:

• Find any record from any admin page with Ctrl+K
• Press Enter to open a full results page, filter it by type and see the matching text highlighted
• Find results by meaning, not just exact words, when an embedding provider is set up

Search that forgives typos

We've also made search smarter everywhere it appears, including the portal, the widget and the feedback list.

You can now:

• Type the start of a word and still find it
• Make a typo and still get the right result, with close matches when nothing matches exactly
• Sort the feedback list by Best match to see the closest results first
• Turn a search with no results into a new post in one click

Where to find it: press Ctrl+K on any admin page.

Live on Quackback Cloud now, and in Quackback 0.15 for self-hosted teams.