Changelog

Help center: Ask AI and translations

The help center adds Ask AI for cited answers to plain-language questions, per-article translations, and custom domains.

Ask AI

  • Answers to plain-language questions, written as the reader watches, with inline citations
  • Links to the articles behind each answer
  • A helpful reply even when no article matches
  • More relevant results in both search and Ask AI
  • Reporting on article performance, reader searches (including searches with no results) and reasons readers voted an article unhelpful

Translations and domains

  • Per-article translations, starting from an editable AI draft
  • Custom domain for your help center
  • Redirect rules and control over what search engines index
  • Categories or single articles limited to chosen customer segments
  • Shorter article links

Improvements

  • Redesigned public help homepage with wider content and no left-hand menu
  • Related articles on each article page
  • Up to three custom links in the help center header

Availability: Turn on Help Center in Settings > General, then open Help Center in the admin rail. Translations and options are in Settings > Help Center.