Quinn, the AI agent for your messenger

Quinn is an AI agent that answers customers in the messenger using your workspace content. It takes the actions you allow and hands the conversation to a teammate when a person should take over.

Answers

• Replies to customers in the messenger, with handoff to your team when it can't help
• Answers grounded in your help center, feedback, changelog, closed tickets and live status
• Updates on live incidents from your status page
• Guidance rules, with usage counts for each rule
• Corrections saved as reusable answers
• Reads customer screenshots when your AI model supports images
• Sandbox testing before going live, and a pause control for replies
• Performance reporting in Analytics

Tools and skills

• Connectors that add tools from external MCP servers (MCP is the open standard AI assistants use to connect to other software)
• Skills: step-by-step procedures for specific kinds of requests
• Per-tool setting for built-in and connector tools: Always allow, Ask for approval or Deny
• Approve or reject proposed actions from the inbox

Availability: Settings > AI & Automation > Agent, Skills and Connectors. Quinn requires Support to be on in Settings > General and an AI model to be set up.