Changelog

Companies, user profiles and visitor analytics

Quackback now tracks the companies your customers belong to, gives each person a detailed profile, and adds cookieless visitor analytics for the portal and widget.

Companies and people

  • Company directory with a profile for each company
  • Segments based on company attributes
  • Detailed user profiles with a side panel of details
  • Richer hover cards on authors
  • Duplicate detection, with merging of a lead into a known user
  • People tags, tag filters and a Country column
  • All users and All leads lists, sorted by last activity

Analytics

  • Cookieless visitor analytics for the portal and widget: pageviews, visitors and top pages
  • Support volume by channel, first-response and time-to-close trends, and per-teammate performance
  • Satisfaction for chats handled by Quinn, the AI agent
  • Separate sections for changelog, user and AI activity

Improvements

  • Bulk add and remove for manual segments, with undo
  • Segment member counts link to the list of members
  • Companies in the REST API, with filters and member counts, plus a list of each post's voters

Availability: People and companies are under Users in the admin rail, and reports under Analytics. Manage attributes in Settings > Data > Users and Settings > Data > Companies.