Changelog

Your help center, now inside your portal

Your help center now lives inside the same portal as your feedback board, with nested categories, a full-page editor, and shared authentication. Customers get one place to search, read, and ask, and you get one place to maintain it.

A help center built into your portal

Run a real knowledge base on the same domain, brand, and login as your feedback board, so customers don't bounce between tools to find an answer.

You can now:

  • Serve your help center as a tab inside your existing portal, with shared header, brand, and authentication
  • Organize articles into categories nested up to three levels deep, with breadcrumbs and a category tree in the admin sidebar
  • See the full impact before deleting a parent, so a wrong click can't quietly wipe out 17 articles
  • Restore an accidentally deleted category within 30 days, and every article and sub-category underneath comes back with it

A dedicated editor for articles

Writing now happens on a full-page editor that mirrors how the article renders on the portal, so what you write is what your readers see.

You can now:

  • Draft on a reader-width surface with a big title, description, and rich editor including headings, code blocks, images, and task lists
  • Hit Publish and jump straight to the live article with one click
  • Unpublish to pull an article down without deleting it
  • Have any externally-hosted images automatically fetched, verified, and re-uploaded to your workspace storage on save, so readers never hit a broken image when the source host goes down

If you draft articles with an LLM, Quackback ships MCP tools for exactly that workflow.

Other improvements

  • Admin settings reorganized into General, Customization, Feedback, Help Center, End Users, and Developers
  • Portal access and permission toggles consolidated into one page, grouped by action instead of by auth state
  • Admin buttons default to a rounded pill shape for a more consistent look

Bug fixes

  • Help center article canonical URLs now include the /hc prefix, restoring correct SEO and og:url tags
  • Infinite scroll now engages on the first category selection in the admin finder
  • Child categories can no longer be restored while their parent is still deleted, which previously left them orphaned from the sidebar tree
  • Fixed vertical scroll on the admin help center finder page