Changelog

Your help center, now inside your portal

The help center has been flagged on in your admin for a couple of weeks. This release is where it grows up: nested categories, articles that live inside your portal, and an editor built for writing.

Categories that nest, articles that live in your portal

Organizing a knowledge base as one flat list breaks past the first dozen articles. You can now build real hierarchies, and your visitors never leave your portal to read them.

You can now:

  • Create categories nested up to three levels deep, with a parent picker when you set one up
  • Drill into any category to see its articles, sub-categories, and a breadcrumb back up the chain
  • See the full impact before deleting a parent ("this will delete 3 sub-categories and 17 articles")
  • Restore an accidentally deleted category within 30 days, and every article and sub-category underneath comes back together
  • Serve your help center as a tab inside your existing portal, with the same header, brand, and authentication as your feedback board

The admin sidebar gets a new category tree that auto-expands to wherever you are. Hover any row to add a sub-category, edit, or delete, and use the chip row above the article list to hop sideways to siblings without climbing back up.

A real editor for help articles

Writing used to happen inside a cramped dialog. Editing an article now opens a dedicated, full-page editor that mirrors how the article renders on the portal.

You can now:

  • Write in a reader-width surface with a big title, description subtitle, and a rich editor with headings, code blocks, images, and task lists
  • Keep everything out of the way of your content with a slim top bar for category, publish state, and save
  • Hit Publish and watch the button flip to "View article ↗" so you can open the live page in one click
  • Unpublish from an overflow menu when you need to pull something down

If you draft articles with an LLM (Quackback ships MCP tools for exactly this), any image URLs it pastes from elsewhere on the web now get fetched, verified, and uploaded to your workspace storage on save. Your readers never hit a broken image because the source host went down.

Other improvements

  • Admin settings reorganized into General, Customization, Feedback, Help Center, End Users, and Developers
  • Portal access and permission toggles consolidated into one page, grouped by action instead of by auth state
  • Admin buttons default to a rounded pill shape for a more consistent look

Bug fixes

  • Fixed the help center article canonical URL missing the /hc prefix, which was breaking SEO and og:url tags
  • Fixed infinite scroll not engaging on the first category selection in the admin finder
  • Blocked restoring a child category while its parent is still deleted (would otherwise leave the category orphaned from the sidebar tree)
  • Fixed vertical scroll on the admin help center finder page