Feature Requests
Planned

Multi-Subdomain Routing for core QB Features (help / support / feedback)

:rocket: The Problem

Quackback brilliantly combines a Help Center, a Support Inbox, and Feedback Boards. However, forcing us to choose a single subdomain to host it (e.g., only help.domain.com or only feedback.domain.com) compromises the user experience:

  • Frustrated users looking for a support ticket on a feedback.yourdomain.com URL is confusing.
  • Users wanting to upvote the roadmap on a support. or help. subdomain is similarly unintuitive.

:bulb: The Solution

Allow a single Quackback instance / workspace to map multiple subdomains to specific QB modules as entry points:

  • help.yourdomain.com ➔ Routes directly to the Knowledge Base / Help Center.
  • support.yourdomain.com ➔ Routes directly to the Ticket Submission Form.
  • feedback.yourdomain.com ➔ Routes directly to the public Feature Voting & Roadmap.

:glowing_star: Why This Adds Value

  • Enterprise UX: Matches industry standards by sending users exactly where their intent dictates.
  • The Ultimate All-in-One: Completely replaces the need to run separate, fragmented tools (like Zendesk + Canny) just to get the right URLs.

2 Comments

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JM
James Morton
James Morton·6 days ago

I agree with you @Szabolcs Fruhwald, this has crossed my mind too since expanding beyond feedback boards. It's on my todo list, hopefully will be able to share updates on this soon.

changed status toPlanned

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SF
Szabolcs Fruhwald
Szabolcs Fruhwald·7 days ago

Same for status.yourdomain.com routing to Status page.. On top of obvious UX improvements, this feature should also boost SSO.

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