Help Center

Publish a searchable knowledge base on the web and inside your app.

JM
James Morton
By James Morton·6 articles
Help CenterOverview of the help center: where it appears (web, widget Help tab, Quinn), how to turn it on, and links to setup, categories, articles, search and custom domains.
2 min read
Set up your help centerTurn on the Help Center module, set the homepage title and description, add header links, and control visibility, domains, languages and indexing.
3 min read
Organize with categoriesCreate, nest, hide and order help center categories, restrict them to segments, and restore deleted ones.
2 min read
Write and publish articlesCreate, format, publish and translate help center articles, set their audience, and use article performance data to improve them.
3 min read
Search and discoveryHow help center search ranks articles with keyword and semantic matching, where search and Ask AI appear, and how to write articles that get found.
2 min read
Use a custom domainPut your help center on a domain you own: workspace custom domains on Quackback Cloud (from Pro), or a separate help center hostname on a self-hosted install.
3 min read